- Client
- MKTS Home Decor (Nidup Norbu Tshongkhang)
- Industry
- Retail — Furniture, Mattresses & Home Furnishings
- Location
- Thimphu, Bhutan
- Previous System
- Loyverse POS → aBitPOS
About MKTS Home Decor
MKTS Home Decor, operating under the registered name Nidup Norbu Tshongkhang, is one of Thimphu's most recognized home furnishing destinations. The store holds a unique distinction in the country — it is Bhutan's only exclusive Sleepwell Showroom Gallery, offering an authorized range of premium mattresses alongside a curated selection of carpets, home decor, and furnishings.
With a strong showroom presence and a growing community of customers, MKTS has built its reputation on product quality, brand authenticity, and personalized service. As the business expanded its catalog and customer base, however, the limitations of its existing point-of-sale system began to hold operations back.
The Challenge: Outgrowing Loyverse
For several years, MKTS Home Decor operated on Loyverse POS — a popular free POS app aimed at small retailers. While Loyverse served the business well in its early days, growth exposed several gaps that became increasingly difficult to work around:
1. No native Bhutan GST & TDS compliance
Loyverse offers only a generic tax-rate setup, with no built-in understanding of Bhutan's GST framework, TDS rules, or the July–June fiscal year. As Bhutan transitioned to the new GST regime, MKTS faced manual workarounds for compliance, tax invoices, and reporting — adding friction to every transaction and every month-end close.
2. Mobile / tablet-only architecture
Loyverse is built primarily for smartphones and tablets, with no proper desktop POS interface. For a showroom selling high-value items like mattresses and carpets — where billing, warranty registration, and customer documentation often happen at a desk — the mobile-only design slowed staff down and limited the kind of detailed transactions a furniture retailer needs to handle.
3. No local currency, language, or payment integration
Loyverse has no native Ngultrum (Nu.) formatting, no Dzongkha language support, and no integration with mBoB or other local Bhutanese payment rails. For a retailer serving Bhutanese customers, the experience always felt like running on imported software bent to fit, rather than a system built for the local market.
4. Add-on costs that compound with growth
Loyverse's free tier is genuinely useful — but the moment a business needs proper inventory control, employee management, or detailed reporting, the costs stack up. Advanced Inventory Management is a paid add-on, Employee Management is charged per employee per month, and Loyverse's pricing is set in foreign currency. For a growing Bhutanese retailer, the total cost of ownership steadily climbed.
5. Limited reporting & no local support
When something went wrong — a tax setup question, a stock reconciliation issue, a hardware compatibility problem — MKTS relied on Loyverse's overseas support channels. There was no local team that understood Bhutanese retail, no on-site implementation help, and no one to call who knew their business.
The Solution: aBitPOS — Built in Bhutan, for Bhutan
After evaluating their options, MKTS Home Decor chose to migrate to aBitPOS — the retail and wholesale operating system developed by aBit Private Limited specifically for Bhutanese businesses. Backed by aBit's 10+ years of IT implementation experience in Bhutan and over 5 years of dedicated aBitPOS development, the platform offered exactly what Loyverse couldn't: a system designed from the ground up for the local market.
What Changed for MKTS
- Bhutan GST & TDS compliance, out of the box. Tax invoices, GST reports, and TDS handling are built in — no workarounds, no manual adjustments, no fiscal-year mismatches. The July–June Bhutanese fiscal year is handled natively.
- Ngultrum-native, Dzongkha-ready. Every screen, receipt, and report uses Ngultrum formatting. Dzongkha language support means the system speaks the language of Bhutanese commerce.
- Proper desktop POS for showroom selling. A full-featured desktop interface lets MKTS staff handle complex sales — multi-item orders, customer details, warranty information, delivery scheduling — without fighting a mobile-only screen.
- Real-time inventory across the catalog. From mattresses and carpets to smaller home decor SKUs, every item is tracked in real time with low-stock alerts and movement reporting.
- Mobile Manager App for remote oversight. The owner can monitor sales, stock levels, and store performance from anywhere through the dedicated Mobile Manager App — without needing to be physically present at the showroom.
- Local payment integration. Native support for mBoB and Bhutan's payment ecosystem means faster checkouts and fewer reconciliation headaches.
- Local team, local support. A Thimphu-based team handled the entire migration — data import from Loyverse, staff training, hardware setup, and post-go-live support. When MKTS calls, they reach someone who understands their business.
The Implementation
aBit's team handled the migration end-to-end:
- Discovery & data audit — mapping MKTS's existing Loyverse catalog, customers, and historical sales data.
- Catalog migration — importing products, categories, pricing, and stock balances into aBitPOS.
- GST & TDS configuration — setting up tax rules aligned with Bhutan's compliance requirements.
- Hardware & setup — configuring billing terminals, receipt printers, and barcode workflows for showroom use.
- Staff training — hands-on sessions with the MKTS team so the system felt familiar from day one.
- Go-live & post-implementation support — on-site presence during the transition and continued local support afterward.
The transition was completed with minimal disruption to daily operations.
Why This Matters for Bhutanese Retailers
MKTS Home Decor's story is increasingly common. Many Bhutanese retailers start with free or low-cost imported POS apps because they're easy to download and feel sufficient at small scale. But as the business grows — more SKUs, more staff, GST compliance requirements, customer expectations — the cracks appear:
- Compliance becomes a manual burden
- Reporting doesn't fit the way Bhutanese businesses operate
- Costs climb with every “add-on”
- Support is half a world away
aBitPOS exists to solve exactly this problem. It's not a global POS adapted for Bhutan — it's a POS built for Bhutan from the start, by a team that has spent over a decade implementing technology for Bhutanese businesses.
In the Owner's Words
I've tried a lot of POS systems so currently for me, it is the best out there given the price we pay and the features we get in return. Having a POS system, accounting software and many more features bundled together all in one and being customized for our market makes this system a very powerful tool for the everyday business.
The team is responsive and does work on getting issues solved as soon as we come across them.
Would definitely recommend others to take the system as well for their use.
Tashi
Owner, MKTS Home Decor
A Word From the aBit Team
“MKTS Home Decor is a perfect example of why we built aBitPOS. They needed a system that respects how Bhutanese retail actually works — from GST compliance to local currency to a support team they can actually reach. We're proud to power their next chapter of growth.”